.

We are currently hiring for an exciting opportunity with Atain , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company:

Company Overview:
Atain offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, Atain is committed to delivering innovation, quality, and cost savings.

Equal Opportunity Employer:
Atain is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment.

Job Title: Team Leader
Location: Gurgaon
Shifts: Rotational (24x7 environment)

Key Responsibilities:

- Lead and manage a team of 15- 20 members.
- Drive team performance across productivity, quality, shrinkage, and attrition.




- Provide regular coaching and support to team members.
- Review and recommend improvements to processes to enhance performance and CSAT.
- Identify training needs and address process gaps.
- Monitor performance and conduct weekly coaching sessions.
- Handle floor support and escalations.
- Ensure achievement of individual contributor (IC) targets.
- Maintain AHT levels as per targets across tenure buckets.
- Utilize basic computer skills, especially MS Excel.

Requirements:

- Prior experience in handling international processes.
- Experience in team management and supervision.
- Excellent verbal and written communication skills in English.
- Strong organizational and analytical abilities.
- Flexible to work in a 24x7 workplace. 5 days a week

Interesed candidate can share their cv at [email protected] or connect me at (phone hidden)

📌 Team Leader|| Immediate Joiner|| Travel Process ||GGN (Gurugram)
🏢 Atain
📍 Gurugram