- Provide customer support through email, chat, or messaging platforms to resolve customer queries and concerns.
- Handle a high volume of emails, chats, and messages in a timely and effective manner.
- Utilize problem-solving skills to troubleshoot issues and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-10 years of experience in a similar role (non-voice process).
- Strong communication skills for effective written correspondence with customers.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.
- Basic computer knowledge with proficiency in MS Office applications.