Role & responsibilities

- Manage the complete after-sales service operations of the two-wheeler dealership, including vehicle intake, job card creation, bay allocation, and timely delivery.
- Achieve monthly targets for service throughput, labour revenue, spare parts, lubricants, and accessories sales.
- Ensure high Customer Satisfaction Index (CSI) scores and resolve escalated customer complaints promptly.
- Monitor workshop productivity, turnaround time (TAT), and quality of work, keeping repeat repairs to a minimum.
- Promote value-added services such as AMCs, extended warranty, roadside assistance (RSA), and periodic maintenance packages.
- Process warranty claims accurately and on time, ensuring minimal rejections.
- Coordinate with the OEM service team on technical issues, recalls, product campaigns, and audits, and ensure compliance with OEM service standards.
- Lead, train, and motivate service advisors, technicians, and support staff, and handle manpower planning and performance reviews.
- Coordinate with the spare parts department to ensure availability of parts and reduce vehicle downtime.
- Organise service camps and customer retention activities, and improve free-to-paid service conversion.




- Ensure accurate job closure in the Dealer Management System (DMS) and prepare daily, weekly, and monthly MIS reports.
- Maintain workshop safety, cleanliness, and 5S standards, and control operating expenses.

Preferred candidate profile

- Diploma or Degree in Automobile or Mechanical Engineering (ITI with strong experience may also be considered).
- 5 to 8 years of experience in two-wheeler service, with at least 2 to 3 years in a supervisory or managerial role at an authorised dealership.
- Solid technical knowledge of two-wheeler engines, electricals, fuel injection (FI), and diagnostics. EV exposure is an added advantage.
- Good understanding of OEM service processes, warranty procedures, and DMS software.
- Proven track record of achieving service revenue and CSI targets.
- Strong leadership, team handling, and customer management skills.
- Good communication skills in English, Hindi, and the local language (e.g., Telugu).
- Working knowledge of MS Excel and MIS reporting.
- Candidates from the same brand or a reputed two-wheeler dealership will be preferred.

📌 Service Manager (Hyderabad)
🏢 Maanya Motorcycles
📍 Hyderabad