Core Responsibilities

- Patient Greeting & Care: Greet patients in-person and over phone; apply "Greet, Seat, & Treat" protocols and prioritize in-person patients.
- Registration & Records: Perform fast, accurate patient registrations and update daily digital/MIS records per NABH SOPs.
- Scheduling & Coordination: Manage appointment bookings across departments (including USG and sedation cases) and follow up on missed appointments.
- Billing & Cash Collection: Collect payments, issue receipts, explain test rates/estimates/TAT, balance shift collections, and hand over cash/card slips to accounts.
- Complaint Handling: Address queries and resolve complaints using service recovery concepts; escalate to PCC or Center Manager when needed.
- Regulatory Compliance: Adhere strictly to NABH, NABL, and PC-PNDT Act guidelines.
- Admin & Inventory: Manage front office stationery, control resource waste,



complete shift-end handovers, and participate in assigned training/CQI projects.

Key Skills & Requirements

- Communication: Excellent verbal/written communication and polite phone etiquette.
- Technical: Computer literate with quick data entry and comfortable handling financial numbers/cash.
- Soft Skills: Patient-centric, detail-oriented, proactive, and calm under pressure.
- Availability: Willing to work in shifts, including Sundays.
- Etiquette: Adhere strictly to dress code, grooming standards, and no-personal-phone policies at the desk.

Interested candidates can send their updated Resume on WhatsApp:

Contact: (phone hidden)

Email: [email protected]

📌 Front Office Executive (Noida)
🏢 House of Diagnostics
📍 Noida