Greetings!

Role: Data Center Support Engineer

Experience: 1+ years

Location: Pune, Kharadi

Required Skills:

- RHS/SHS Support
- Respond to customer issues via phone, email, and calls.
- Good command over MS Office (Word, Excel, and PowerPoint).
- Proficiency in English.
- Flexibility to work in various shifts as per business requirements.

Responsibilities

1. Handle emails related to day-to-day Data Center (DC) operations and ensure proper closure of Service Requests (SRs) as per defined SLAs.
2. Provide access and escort customers, vendors, and OEMs to their respective DC areas strictly based on SPOC approval.
3. Check the physical status and alerts of external error/status indicators to help remote customers understand the health status of equipment colocated in the DC.
4. As per contracted services and terms, support the insertion of customer media and tapes (CDs, etc.), and power-off/restart of switches, routers, servers, and firewalls strictly against an SR and customer request/approval.
5. Monitor physical security controls for critical zones.
6. Maintain processes for secure and authorized access.
7. Coordinate end-to-end with internal teams and customers for change management and preventive maintenance activities until closure.
8. Check physical cable connections as per customer requests.
9. Maintain records of customer assets installed in the Data Center.
10. Facilitate the entry and exit of customer equipment, including preparing gate passes and recording material details for future tracking.
11. Handle and vault customer media.
12. Follow up and escalate infrastructure-related support issues.
13. Oversee work performed by third parties inside the DC floor and ensure compliance with DC hygiene standards.
14. Track unused materials in the staging area and send regular reminders to customers when materials are kept beyond seven days.
15. Inspect and replace network cables as per CTL instructions or customer requests as part of Smart Hands support.




16. Provide online hardware troubleshooting support based on instructions from CTL's technical team. (Not applicable to customer requests.)
17. Support the replacement of power cables and patch cords for customers.
18. Perform copper and fiber patch-cord cabling up to 15 meters for cross-connect connectivity.
19. Visually inspect and confirm asset details, asset location, network ports, and electrical connection availability. Verify free space in reserved racks and the availability of copper/fiber patch ports.
20. Perform rack commissioning and decommissioning to support project-related activities.
21. Coordinate with the Facility Team to support and close customer issues.
22. Provide remote console access to customers for online troubleshooting.
23. Coordinate with partners for laying cross-connect (X-connect) cables inside the DC for project-related activities.
24. Prepare and share weekly and monthly MIS reports with SAMs, TAMs, and the DC Operations Manager.
25. Verify monthly power consumption reports along with physical power consumption checks with customers.
26. Prepare CMDB, Customer Dump, and Cross Connect reports every month by the first week.
27. Coordinate with the Facility Team for tile cutting, PDU installation, and powering on racks.
28. Track device installations and rated power during project implementation.
29. Coordinate with the Project Manager to ensure project implementation is as per the SOW and BOQ.
30. Assist vendors and customers in office throughout all project phases.
31. Support the Product Team in assessing cable-route feasibility and space and power availability in shared racks for new cross-connect and shared-rack requirements.
32. Coordinate with vendors for new device installations during operations and ensure devices remain within contracted power limits.
33. Ensure power cabling and labeling are completed by vendors for new cross-connect installations.

If interested, please share your resume at [email protected]

📌 Job Opening For Data Center Engineer - Pune (Kharadi)
🏢 Team Computers
📍 Pune