- Handle inbound and outbound calls, emails, and inquiries from property portals, websites, and walk-ins
- Understand customer requirements and provide accurate information about projects, pricing, and availability
- Qualify leads and schedule site visits for the sales team
- Coordinate with sales, marketing, and channel partners to ensure timely follow-ups
- Maintain and update customer data in CRM systems
- Track lead status and prepare daily/weekly reports on leads, site visits, and conversions
- Support sales closures by nurturing prospects and addressing initial queries
- Ensure high levels of customer satisfaction through qualified and prompt communication