Location-Sector 18, Gurgaon (Haryana)
Role Overview :
We are hiring a Executive MIS to manage end-to-end reporting for our BPO processes, create dashboards, and provide data-driven insights to support operations and client requirements.
Key Responsibilities:
- Prepare and review daily, weekly, and monthly reports for operations and clients.
- Develop dashboards, trend analysis, and variance reports for performance tracking.
- Ensure data accuracy, standardization, and timely delivery of reports.
- Automate reporting processes to improve efficiency.
- Collaborate with Operations, Quality, and Client teams to gather and analyze reporting requirements.
- Handle ad-hoc analysis and provide actionable insights to management.
Key Skills:
- Advanced Excel
- Experience with Tableau for dashboard creation
- Robust analytical, problem-solving, and communication skills
Qualifications:
- Graduate in any discipline (preferably in IT/Statistics/Analytics).
- 1-7 years of BPO MIS Reporting experience with dashboard creation.