We are looking for a proactive and customer-focused Client Service Executive to manage client relationships, handle customer queries, and ensure smooth delivery of software services. The ideal candidate should have excellent communication skills, problem-solving abilities, and a strong understanding of customer service processes in the software/IT industry.

Key Responsibilities

- Act as the primary point of contact for clients regarding software products and services.
- Understand client requirements and coordinate with internal technical teams for timely resolution.
- Respond to customer inquiries via phone, email, chat, or meetings.
- Track and follow up on support tickets, complaints, and service requests.
- Ensure timely communication regarding product updates, maintenance schedules, and new features.
- Maintain accurate customer records in CRM/software systems.

Required Skills & Qualifications

- Strong verbal and written communication skills.
- Ability to manage multiple clients and tasks efficiently.
- Team player with a positive and qualified attitude.

📌 Client Service Executive (Mumbai)
🏢 Apical Global It Solutions
📍 Mumbai