- Minimum 3 end-to-end implementations in Service Cloud
- Hands-on experience with Omni-Channel
- Techno Functional exp.(80% admin + 20% dev)
- Service Cloud and Salesforce Administrator certifications
- Business Analyst (BA)–level experience
- 8-15 years of experience working on the Salesforce platform.
- Must be experienced in Service Cloud along with Omni Channel, Routing, Debugging test cases.
- 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
- 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
- Experience building Salesforce integrations with 3rd party apps and AppExchange products.
- Experience working in highly available, scalable, and secure systems.
- Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
- Experienced in Salesforce deployment (CI/CD, Jenkins) process.
- Comply with change management policies to ensure data integrity and system stability.
- Salesforce Service Cloud / Architect certifications.
- Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.