- Provide exceptional customer service to clients through phone, email, or chat support.
- Handle customer inquiries, resolve issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 1-8 years of experience in an International BPO workplace providing customer care services.
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts.
📌 Customer Care Executive (International) (Gurugram)
🏢 TP
📍 Gurugram
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