Job Description: Regional Training Manager (RTM)

Industry: Premium Retail Watches & Jewellery
Department: Learning & Development
Experience: 4–5 Years
Maximum Age: 35 Years
Travel Requirement: 12–15 days per month (Pan-India)

Job Purpose

To drive training and development initiatives for premium retail teams, enhance product knowledge and selling capabilities, and ensure a consistent luxury customer experience across retail stores.

Key Responsibilities

- Conduct in-store training sessions for retail sales associates and store teams across premium retail outlets.
- Deliver training on product knowledge, selling skills, customer engagement, grooming, and premium customer experience.
- Develop and execute training plans based on business requirements and retail team capability gaps.
- Ensure effective implementation of training programs and assess their impact on employee performance.
- Collaborate with store managers and regional stakeholders to identify training needs and improve sales effectiveness.
- Support new product launches, seasonal campaigns, and brand-specific training initiatives.
- Monitor training effectiveness through assessments, feedback, and regular follow-ups.
- Maintain training attendance, reports, feedback, and other relevant MIS.




- Travel across India for conducting training sessions at retail stores and ensuring consistent training standards.

Candidate Requirements

- Experience: 4–5 years of hands-on in-store training experience with premium retail brands.
- Preferred Industry: Premium watches and jewellery brands. Candidates from these segments should be prioritised during screening.
- Local Market Knowledge: Must be based in the respective hiring city and possess a good understanding of the local retail market.
- Age Criteria: Maximum 35 years.
- Communication Skills: Excellent verbal communication in English and the relevant local language. Hindi and Kannada proficiency will be preferred/required as per the assigned location.
- Personality: Mature, confident, energetic, proactive, and professional, with the ability to engage premium retail teams effectively.
- Training Skills: Strong facilitation, presentation, coaching, and interpersonal skills.
- Travel: Must be comfortable travelling Pan-India for approximately 12–15 days per month.

Preferred Candidate Profile

Candidates currently working as Retail Trainers, Brand Trainers, or In-store Training Specialists with premium watch or jewellery brands will be preferred.

Experience in luxury or premium retail environments, robust product-training capabilities, and the ability to influence frontline sales teams are essential.

📌 RTM (Bengaluru)
🏢 upGrad
📍 Bengaluru