We are looking for a customer-focused Consumer Presales Advocate to support consumer sales through phone and digital chat channels. The role involves engaging with inbound customers, understanding their requirements and buying intent, recommending suitable products, handling objections, and guiding customers through the purchase journey.
The ideal candidate should have strong communication, consultative selling, customer handling, and product knowledge with the ability to work effectively in a high-volume inbound sales setting.
Required Skills
- 2+ years of experience in Inbound Sales, Inside Sales, Telesales, Tech Sales, or Customer-facing Sales.
- Robust verbal and written English communication skills.
- Excellent customer handling and relationship management skills.
- Strong probing, objection handling,
negotiation, and closing skills.
- Experience with consultative selling and lead conversion.
- Ability to handle customer conversations through phone and chat.
- Working knowledge of CRM tools and Microsoft Office applications.
- Good understanding of consumer technology, electronics, software, or digital products.
- Good typing speed for real-time chat support; 55 WPM preferred.
- Ability to work in a structured, high-volume inbound sales environment.
Work Schedule & Advantages
- 5 working days per week
- Saturday & Sunday fixed weekly offs
- Shift 1: 6:00 PM 3:00 AM IST
- Shift 2: 9:00 PM – 6:00 AM IST
- CAB facility provided for both shifts
- Location: Hyderabad
- Experience: 2–3 Years