TCS WALKIN FACE TO FACE INTERVIEW FOR THE BELOW SKILL ON 17 OCTOBER

SKILL : Service Technical Specialist / MF Tractors Case Support Advisor

LOCATION : PUNE

EX : 2-10 YRS RELEVANT

JD

- Receive, review and own dealer service cases through the approved case-management channel.
- Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting.
- Diagnose tractor service and repair issues using approved service manuals, diagnostic tools, historical cases and technical knowledge.
- Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope.
- Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform.
- Maintain case quality and completeness, and escalate complex cases with a structured technical history to the next support level or AGCO retained authority.
- Coordinate with Parts Technical Support when resolution requires part identification, fitment, supersession or availability confirmation.
- Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities.




- Convert repeatable case learnings into candidate SOPs,

Mandatory Candidate Requirements

- Hands-on experience in tractor, agricultural equipment, automotive, construction equipment, commercial vehicle or heavy-equipment service/product support.
- Strong understanding of mechanical systems and service diagnostics, preferably engines, transmissions, driveline, hydraulics, electrical/electronic systems or vehicle controls.
- Experience dealing with dealers, workshops, field-service teams, technicians or customers on technical issues.
- Ability to apply structured troubleshooting, root-cause analysis and evidence-based fault isolation.
- Comfort reading service manuals, technical bulletins, wiring diagrams, parts information and diagnostic reports.
- Valuable case documentation, follow-up discipline and escalation judgement.
- Strong spoken and written English for dealer interaction and case notes.troubleshooting guides and knowledge articles for AGCO SME validation.
- Support dealer callbacks and communicate technical guidance clearly, professionally and with customer focus.

📌 Walk-in || MF Tractors Case Support Advisor/Service Technical Specialist (Pune)
🏢 Tata Consultancy Services
📍 Pune