- Identify potential customers requiring mortgage loans (Loan Against Property – LAP).
- Generate leads through field visits, references, brokers, DSAs and other channels.
- Develop and maintain relationships with customers and local business partners.
- Conduct regular market visits to identify new business opportunities.
2. Sales & Business Development
- Explain loan products, eligibility criteria, interest rates, tenure and repayment terms to customers.
- Achieve monthly login, disbursement and business volume targets.
- Convert potential leads into loan applications and follow up until disbursement.
- Maintain a strong sales pipeline to ensure consistent business generation.
3. Customer Documentation & Loan Login
- Collect KYC documents, income proofs, bank statements and property-related documents.
- Verify the completeness of application documents before submission.
- Coordinate with the Operations Team for loan login and processing.
- Obtain additional documents from customers whenever required.
4. Property & Customer Coordination
- Collect basic property details and coordinate for property valuation and legal verification.
- Arrange customer meetings and property visits whenever required.
- Coordinate with the Credit Team for customer information and loan assessment.
- Follow up on pending legal, technical and credit requirements.
5. Internal Team Coordination
- Coordinate with Sales Managers, Branch Managers, Credit and Operations Teams.
- Follow up on loan applications from login to sanction and disbursement.
- Communicate application status and pending requirements to customers.
- Ensure proper handover of customer files to the concerned departments.
6. Customer Relationship Management
- Maintain qualified relationships with existing and prospective customers.
- Provide timely updates on loan application status.
- Resolve basic customer queries and escalate issues to the appropriate team.
- Encourage referrals and repeat business opportunities.
7. Reporting & Target Achievement
- Submit daily sales reports, lead status and field visit reports.
- Maintain accurate records of leads, applications, sanctions and disbursements.
- Review performance against monthly targets with the reporting manager.
- Follow company policies, customer verification procedures and compliance requirements.
- Key Performance Indicators (KPIs)Number of leads generated.
- Number of loan applications logged in.
- Monthly loan disbursement volume.
- Lead-to-login and login-to-disbursement conversion rates.
- Number of active business referral partners.
- Customer service quality and documentation accuracy.
- Achievement of assigned monthly targets.