We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a domestic setting.
Roles and Responsibility
- Conduct thorough quality checks on customer interactions to ensure high standards.
- Analyze data and trends to identify areas for improvement and implement changes.
- Collaborate with team members to develop and implement process improvements.
- Develop and maintain quality metrics and reports to track performance.
- Provide coaching and feedback to team members to enhance their skills.
- Identify and escalate issues or concerns to senior management as needed.
Job Requirements
- Minimum 2 years of experience in quality analysis, preferably in a domestic setting.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to work in a fast-paced setting and meet deadlines.
- Strong knowledge of quality principles and practices, with experience in implementing them.
- Experience with quality tools and software, such as call monitoring and feedback systems.