Role Descriptions: Manage and coordinate incidents across IT systems and business applications.Ensure timely identification| logging| prioritization| and resolution of incidents.Lead major incident calls (bridge calls) and drive resolution within agreed SLAs.Track incidents to closure and ensure proper documentation.
Essential Skills: Manage and coordinate incidents across IT systems and business applications.Ensure timely identification| logging| prioritization| and resolution of incidents.Lead major incident calls (bridge calls) and drive resolution within agreed SLAs.Track incidents to closure and ensure proper documentation.
Skills: Incident Management
Experience Required: 4-6
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