- Manage a Team of 20 HC
- Govern their day to day activities
- Deliver the process KPI performance
- Periodic BQM coaching & feedback to be conducted
- Festive & Weekend rostering & planning
- Fluent in Hindi & English
- Manage Shrinkage & Attrition withing market thresholds
Preferred candidate profile
- Experienced in E-Com Voice account in TL role
📌 Team Lead (Kolkata)
🏢 Kochar Infotech
📍 Kolkata
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