Team Lead Digital Web Chat Email (Kolkata)

Team Lead Digital Web Chat Email (Kolkata)

13 Oct
|
Gratitude India
|
Kolkata

13 Oct

Gratitude India

Kolkata

Lead an international digital customer-service team across web chat and email. Drive SLA, quality, productivity, CSAT, FCR, coaching, escalations and customer experience.

Required Candidate profile

3+ years in international digital/chat/email support and Team Lead experience. Excellent written English, coaching, analytical and problem-solving skills. Utilities experience preferred.

📌 Team Lead Digital Web Chat Email (Kolkata)
🏢 Gratitude India
📍 Kolkata

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