Key Responsibilities

- Install, configure and maintain desktop computers, laptops, printers, scanners and other IT peripherals.
- Troubleshoot hardware, software, operating system and application-related issues.
- Provide day-to-day technical support to hospital staff and users.
- Install and maintain Windows OS, MS Office, drivers, antivirus and other required software.
- Troubleshoot basic LAN, Wi-Fi, internet and network connectivity issues.
- Provide support for HIS/HMS, EMR, billing, laboratory, radiology and other hospital applications.
- Support biometric/attendance systems and other IT-enabled hospital systems.
- Configure and troubleshoot printers, barcode printers, scanners and other department-specific devices.
- Create and maintain user accounts, system access and basic password-related support.
- Attend and resolve IT service requests/tickets within the required time.
- Maintain records of IT assets, systems, software and service activities.
- Perform preventive maintenance and ensure systems are functioning properly.
- Coordinate with network, server, application and external vendors whenever required.
- Follow hospital IT security, data confidentiality and access control procedures.
- Support current system installations, user setups and IT requirements for new departments/locations.




- Escalate critical or unresolved issues to the IT Manager/IT Head.
- Provide onsite support during system issues and hospital operational requirements.

Job Specification

Qualification:

- Diploma / B.Sc. / BCA / B.E. / B.Tech in Computer Science, IT or related field.

Experience:

- Freshers can apply.
- 13 years of experience in Desktop Support / IT Support preferred.
- Candidates with hospital IT experience will be given preference.

Technical Skills:

- Good knowledge of Windows OS and MS Office.
- Basic knowledge of LAN, Wi-Fi, TCP/IP and network troubleshooting.
- Hardware and software troubleshooting skills.
- Knowledge of printers, scanners and other peripherals.
- Basic knowledge of antivirus and IT security.
- Knowledge of HIS/HMS/EMR or hospital applications is an added advantage.

For Freshers:

- Good technical fundamentals and willingness to learn.
- Good communication and problem-solving skills.
- Willingness to provide user support across different hospital departments.

Preferred Candidate:

- Experience in a hospital / healthcare environment will be an advantage.
- Should be willing to work in shifts and provide IT support during critical hospital operations, if required.
- Good communication, patience and customer-service attitude are essential.

📌 Walk-in || Desktop Engineer (Chennai)
🏢 Dr.Kamakshi Memorial Hospital
📍 Chennai