We are looking for customer-oriented and enthusiastic professionals for the position of Customer Service Associate (CSA) – Voice Process. The candidate will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.

Candidates must possess excellent communication skills, a customer-focused approach, and the flexibility to work in a 24×7 rotational shift environment.

Key Responsibilities

- Handle inbound and/or outbound customer calls as per process requirements.
- Address customer queries and provide accurate information and appropriate resolutions.
- Maintain professional communication and deliver a positive customer experience.
- Understand customer concerns and resolve issues within the defined timelines.
- Follow company policies, standard operating procedures, and quality guidelines.




- Maintain accurate records of customer interactions.
- Meet defined customer service, quality, and productivity targets.

Eligibility Criteria

Graduation is mandatory.

- Freshers from non-technical backgrounds may apply.
- B.Tech/B.E. freshers and other technical freshers are not eligible.
- Candidates with a technical educational background and prior customer service/CSA experience may be considered.
- Excellent verbal communication skills are mandatory.
- Robust customer-handling and problem-solving abilities.
- Willingness to work from the Gurugram Sector 49 office.
- Flexibility to work in rotational shifts, including late-night shifts as applicable.

📌 Customer Support Executive (Gurugram)
🏢 BSLN CONSULTANCY
📍 Gurugram