e are looking for a detail-oriented and effective Ecommerce Order Processing Executive to manage and process online orders across various ecommerce platforms. The role involves ensuring accurate order handling, timely dispatch coordination, and maintaining a smooth order fulfillment process to enhance customer satisfaction.
Key Responsibilities
Process daily ecommerce orders from platforms such as website, marketplaces, and other sales channels
Verify order details including customer information, payment status, and product availability
Coordinate with warehouse/logistics team for picking, packing, and dispatch
Generate invoices, shipping labels, and packing lists
Monitor order status and ensure timely dispatch within defined timelines
Handle order modifications, cancellations, and returns as per company policy
Update order tracking details and ensure proper documentation
Coordinate with customer support team for order-related queries
Maintain accurate records of orders, dispatches, and returns
Identify and report discrepancies or operational issues