Summary

We are looking for a customer-focused and energetic Service Advisor to manage front-desk

operations at our auto care center. The candidate will handle customer inquiries, explain vehicle

service requirements, prepare estimates, coordinate with technicians, and ensure smooth customer

service and sales operations.

Key Responsibilities

• Welcome customers and understand vehicle issues/service needs

• Explain repair and maintenance services clearly to customers

• Prepare job cards, service estimates

• Coordinate with technicians for vehicle inspection and repair updates

• Recommend additional services, accessories, or maintenance packages

• Follow up with customers regarding approvals and delivery timelines

• Maintain lead records and service history

• Handle billing, payments, and basic store sales activities

• Ensure customer satisfaction and resolve basic complaints professionally

• Maintain cleanliness and proper organization of front office/service desk

Qualification & Experience:

• Diploma or Graduate in Automobile Engineering, Mechanical Engineering, or a related field.

• HSC candidates with relevant experience may also be considered.





• Preference will be given to candidates with experience in the automobile industry.

• If the candidate does not have automobile experience, they should have experience in B2C

sales/customer-facing sales roles with robust negotiation and communication skills.

• Experience in field sales, retail sales, automotive sales, or other direct sales roles is

preferred.

• 0–3 years preferred.

• Tele calling or purely inside-sales experience will not be considered.

Job Requirement:

• Strong customer handling, sales, and negotiation skills.

• Ability to understand customer requirements and recommend suitable service solutions.

• Good communication and relationship-building skills.

• Basic knowledge of automobiles and vehicle servicing (Advantage)• Sales and upselling ability

• Billing and computer knowledge (Excel/software billing)

• Ability to manage multiple customers efficiently

• Team coordination skills

Salary

• Based on experience and performance

• Incentives will be provided on sales/service targets

📌 Sales Executive (Thane)
🏢 Av Talent Solutions
📍 Thane