- Pitch credit card products to prospective customers from the provided CRM database.
- Highlight key value propositions including reward points, cashback, travel benefits, and lounge access tailored to the customer's profile.
- Handle objections effectively regarding annual fees, interest rates (APR), and hidden charges to convert leads.
- Meet daily key performance indicators (KPIs), including talk time, call attempts, and connectivity metrics.
Key Skills & Competencies
- Sales Closure & Persuasion: Strong ability to hook the customer within the first 30 seconds of a call and drive immediate closures.
- Product Knowledge: Quick learner capable of understanding diverse card features, reward structures, and fee waivers.
- Communication Skills: Excellent verbal communication with clarity in thought. Competency in English and Hindi is essential.
- Resilience: Highly motivated mindset with the ability to handle high rejection rates common in telesales.
Qualifications & Experience
- Education: Graduate in any discipline.
- Experience: 6 months to 2 years of experience in telesales, BPO outbound sales, or banking/financial product sales. Direct experience selling credit cards or personal loans is highly preferred.