FiveS Digital is hiring enthusiastic, customer-focused candidates for roles in our E-Commerce process.
- ? Positions AvailableCustomer Care Executive – Voice Process
- Chat Support Executive – Non-Voice Process
- ? EligibilityFreshers and experienced candidates can apply
- Good verbal and/or written communication skills
- Basic knowledge of computers and internet applications
- Ability to understand and resolve customer queries professionally
- Comfortable working in rotational shifts
- Customer-focused with a positive attitude
- Willingness to work in a target-driven environment
? Job Responsibilities
- Handle customer queries through inbound/outbound calls
- Assist customers with orders, products, payments, delivery, returns and refunds
- Resolve customer concerns efficiently and professionally
- Provide accurate information as per company guidelines
- Maintain a polite and positive communication style
- Document customer interactions accurately
- Escalate complex issues to the concerned team
- Meet defined quality, productivity and customer satisfaction parameters
⏰ Shift & Work DetailsProcess: E-Commerce – Voice & Chat Support
- Shift: Rotational shifts
- Week Off: 1 rotational week off
- Work Environment: Target-driven & customer-focused
? Why Join Us?Opportunity for freshers and experienced candidates
- Skilled work environment
- Growth and learning opportunities
- Build a career in the E-Commerce / Customer Support industry