Key roles and responsibilities1. Shift Operations

- Open or close the restaurant according to procedures.
- Ensure all daily operations run smoothly.
- Assign tasks to team members and monitor their performance.
- Ensure proper handover between shifts.

2. Team Management

- Supervise Sandwich Artists and other crew members.
- Allocate duties and manage break schedules.
- Train recent employees on Subway standards.
- Motivate the team and resolve workplace issues.

3. Customer Service

- Ensure customers receive friendly and quick service.
- Handle customer complaints professionally.
- Resolve order mistakes and service-related issues.
- Maintain Subway's customer service standards.

4. Food Safety and Quality

- Ensure sandwiches and other products meet quality standards.
- Monitor food temperature, freshness, and expiry dates.
- Follow hygiene, sanitation, and food safety procedures.
- Ensure correct food storage and FIFO (First In, First Out).

5. Inventory Management

- Check ingredient and packaging stock.
- Monitor wastage and portion control.
- Report low stock and assist with ordering.
- Ensure proper stock rotation.

6. Cash and Sales Management

- Handle cash registers and POS transactions.
- Verify cash balances at the beginning and end of shifts.




- Monitor sales performance and support sales targets.
- Follow procedures for discounts, refunds, and cash deposits.

7. Cleanliness and Maintenance

- Ensure the dining area, kitchen, and food preparation counters remain clean.
- Check cleaning schedules and sanitation records.
- Report equipment problems and maintenance requirements.

8. Reporting and Compliance

- Complete shift reports and required checklists.
- Record wastage, stock issues, and operational incidents.
- Follow company policies and local food safety regulations.
- Keep the restaurant ready for inspections.
- Daily shift manager checklist
- Check staff attendance and assign duties.
- Verify food freshness, temperatures, and stock.
- Check restaurant cleanliness and equipment.
- Monitor customer service and order accuracy.
- Control wastage and portion sizes.
- Check sales and cash records.
- Complete shift reports and handover.
- Important skills for a Subway Shift ManagerLeadership and team management
- Communication and customer service
- Food safety and hygiene knowledge
- Cash handling and basic sales reporting
- Problem-solving and time management
- Inventory control and attention to detail

📌 Shift Manager (Bengaluru)
🏢 Subway
📍 Bengaluru