Role Purpose

Be Part of the Specialised Function to superintend Software Asset Management (SAM) Practice with clients, ensuring effective license management, compliance, and optimization, aligned to ITIL-based service delivery.

Key Responsibilities

ServiceNow & SAM Management

- Manage Software Asset Management (SAM) for customers
- Handle license entitlement, reconciliation, compliance tracking
- Track license usage, underutilization, and optimization opportunities

ServiceNow Product Knowledge

- Strong understanding of ServiceNow platform (ITSM, ITAM, HRSD, ITOM, etc.,)
- Support customer environments using best practices and product capabilities

License & Product Positioning

- Support product positioning of ServiceNow solutions for customers
- Assist in licensing positioning (right-sizing, optimization, cost efficiency)
- Interpret contracts, licensing models, and entitlement structures

Functional & ITIL Alignment

- Apply ITIL practices
- Manage customer issues, escalations, and service requests

Production Lifecycle Management





- Coordinate production lifecycle activities (deployment, upgrades, patching)
- Coordinate with ServiceNow for releases, outages, and platform changes

Reporting & Governance

- Publish license utilization and compliance reports (monthly/quarterly)
- Track audit readiness and compliance exposure
- Maintain dashboards for stakeholders

Process Management

- Build SOPs, runbooks, and knowledge documentation
- Drive continuous improvement initiatives

Required Skills

- Strong ITIL knowledge and operational experience
- Hands-on experience in SAM / License Management
- Understanding of software licensing models and compliance
- Positive operational and production support experience

Preferred / Added Advantage

- ServiceNow CSA (Certified System Administrator)
- Good Knowledge in ServiceNow Products and Licencing Model

Experience

- 812 years in ServiceNow / ITAM / SAM roles

📌 Software Asset Manager (Chennai)
🏢 Cognizant
📍 Chennai