Position : Application Support Analyst

Experience: 5 to 7 Years

Notice period: Immediate to 15 Days (Not more than)

Location : Chennai

Type Of interview : F2F Interview (Final Discussion)

Direct Responsibilities:

- Provide day-to-day L1/L2 application production support, monitoring, incident identification and initial troubleshooting.
- Own incident management from identification through resolution/escalation, ensuring accurate ticket updates and timely communication.
- Support recurring-incident analysis, RCA preparation and implementation of preventive activities.
- Support application releases, pre/post deployment validation and production monitoring.
- Validate inbound/outbound files and interfaces, investigate missing/delayed/failed transfers and coordinate with dependent teams.

Technical & Behavioral Competencies:





- Production support & Troubleshooting
- Incident/Problem/Change management ITIL, SLA adherence, RCA, P1 and P2 handling and release support.
- Monitoring & Continuous Improvement Dynatrace monitoring proactive risk identification, automation and continuous improvement.
- Communication & Collaboration Effective stakeholder communication, cross team coordination and structured escalation.
- Solid hands-on experience in Unix/Linus, SQL/Sybase, Shell scripting

Technical Skills:

- UNIX
- Unix Shell Scripting
- SQL
- Cloud/Terraform
- Dynatrace
- Ansible

If any one interested can share the profile to "[email protected]"

📌 Application Support Analyst (Chennai)
🏢 Kiya.ai
📍 Chennai