- Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
- Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Document customer interactions using CRM software for accurate tracking and reporting purposes.
- Maintain a high level of professionalism while communicating with customers.
Desired Candidate Profile
- 0-2 years of experience in similar industry.
- Robust communication skills (verbal & written) for effective interaction with customers.
- Basic knowledge of computer hardware, networking fundamentals, and operating systems.
Role: Technical Support - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
📌 Customer Support Executive (Jaipur)
🏢 SAG Infotech private
📍 Jaipur
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