- Work Model: Mandatory Work from Office.
- Candidate Expectations.
- Total Experience and Relevant Experience: 3 to 6 years.
- Candidate Location Chennai or Bangalore.
- Skills Mandatory.
- Experience in programme coordination, training and exercise support, business resilience, crisis management, or a closely related discipline.
- A confident communicator and presenter, comfortable engaging and presenting to senior stakeholders.
- Strong organisational skills with meticulous attention to detail and a commitment to data integrity.
- Proficiency with ServiceNow, Microsoft Excel, Microsoft 365 / Teams, intranet / web content, and PowerPoint.
- Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services).
- Diversity No Education and Certification.
- Qualification: A bachelor s degree Specific Remarks: NA.
- Certification: NA.

Detailed Job Description.

- Role overviewAs an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering and scaling the crisis training and scenario-based exercise programme within Integrated Crisis Management (ICM).
- Play a key member role of the ICM team within Global Business Resilience (GBR), Corporate Security, collaborating closely with the Global Training & Awareness Lead, ICM leads, and senior stakeholders across the function.
- Support to increase the frequency, diversity, and quality of crisis exercises with particular emphasis on AI-specific scenarios that prepare leadership for an increasingly AI-driven threat environment.
- Responsibilities.
- Support the design and build of crisis exercise scenarios under the direction of the Programme Lead, across emerging risk areas including cyber, geopolitical, and operational threats.
- Support the development of AI-specific crisis scenarios such as model misuse, AI-enabled cyberattacks,



and AI system failures helping equip leadership to anticipate and respond to the risks of an increasingly AI-driven threat setting.
- Support the preparation and delivery of executive tabletop exercises and briefings, including presenting content and capturing outcomes and actions.
- Design clear, professional presentation material and engage confidently with senior stakeholders across GBR and Corporate Security.
- Produce exercise materials scenario narratives, injects, facilitation guides, pre-reads, and polling content to a consistent, high-quality standard.
- Maintain exercise trackers, evidence folders, and artefacts to agreed standards, and support programme tracking, governance, delivery-readiness checks, and validation of IRT orientation data.
- Maintain programme content and platforms including web and intranet pages and administer ServiceNow records and attachments, maintaining data integrity across systems.
- Embrace our vibrant culture by striving for excellence, focusing on meaningful outcomes, and collaborating effectively.
- Take ownership, build relationships, and focus on personal growth to drive business strategy and foster an inclusive culture, creating unmatched career opportunities and impactful work.

Core Competencies.

- Minimum of 3 to 6 years of experience in Global Training & Awareness Lead in delivering and scaling the crisis training and scenario-based exercise programme within Integrated Crisis Management (ICM).
- KEY SKILLS: Familiarity with, or strong interest in, the AI risk landscape including model misuse, AI-enabled attacks, and AI system failures.
- Experience supporting scenario or content design for training and exercises.
- A background or interest in security, risk, business resilience, or crisis management.
- Confidence supporting or facilitating workshops and tabletop exercises.
- Other Specific Remarks Additional Requirements: Proven track record in Technical training for Crisis Management (ICM).

📌 Senior Executive - Technical Training (Chennai)
🏢 Golden Opportunities
📍 Chennai