What youll be doing

- Provide end-to-end SRE ownership for the Global Fabric service, ensuring platform reliability, performance, resilience, and operational excellence.
• Own incidents across the customer journey, from detection through to resolution, working with the appropriate ASGs and support teams.
• Act as the primary operational escalation point for CF-related incidents participating in an on-call rota.
• Escalate complex technical issues appropriately and coordinate resolution activities
• Manage incidents through ServiceNow and track defects and improvements through Jira.
• Perform root cause analysis and implement preventative actions to prevent recurrence along with providing documentation and knowledge transfer sessions.
• Design, implement, operate, and continuously improve observability and monitoring solutions using Dynatrace.
• Drive automation initiatives using Ansible, scripting, CI/CD pipelines, and GitOps practices to reduce operational toil and improve service reliability.
• Define, measure, and report service health metrics, SLIs, SLOs, error budgets, and operational performance dashboards.
• Fulfil operational service requests in line with agreed SLAs.
• Support onboarding of new customers and operational readiness activities.




• Analyse platform, network, and service trends to identify reliability and optimisation opportunities.

Essential Skills / Experience

- Experience supporting large-scale, high-availability services in an ISP / NaaS / network-centric setting.
• Experience delivering changes through CI/CD and GitOps processes, including release validation, deployment governance, monitoring verification, and rollback planning.
• Experience operating customer-facing applications, APIs, and distributed services with a strong focus on reliability, availability, performance, and customer experience.
• Proven ability to troubleshoot end-to-end customer fulfilment journeys across UI, APIs, middleware, event platforms, and downstream systems.
• Strong observability skills for CF services, including journeybased monitoring and synthetic checks.
• Knowledge of Infrastructure as Code tools like Terraform or Ansible.
• Knowledge of event-driven architectures, including Kafka concepts such as message delivery, lag monitoring, loss detection, replay, and troubleshooting.
• Working knowledge of incident/problem management in ServiceNow and delivery tracking in Jira (Scrum / PI planning).

📌 Site Reliability Engineer (Hyderabad)
🏢 hackajob
📍 Hyderabad