Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worlds most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Job Description

At AECOM, we're delivering a better world. We partner with clients to solve the world's most complex challenges and build legacies for future generations. We are seeking a client-focused Key Account Manager to drive strategic account growth, strengthen client relationships, and support the delivery of high-quality consulting and engineering solutions.

The successful candidate will be responsible for managing strategic accounts, identifying growth opportunities, coordinating cross-functional teams, and ensuring exceptional client experiences across Environment, Health Safety (EHS), Sustainability, Risk Management, and Engineering Consulting projects.

Key Responsibilities

Client Account Management





- Serve as the primary relationship manager for designated key accounts.
- Develop and maintain executive-level relationships with client stakeholders.
- Understand client business priorities and align service offerings to meet evolving needs.
- Conduct account reviews and develop account growth strategies.

Business Development Growth

- Identify opportunities for account expansion, cross-selling, and upselling of consulting and engineering services.
- Support proposal development, client presentations, and commercial discussions.
- Drive revenue growth and contribute to annual business targets.
- Monitor market trends and competitor activities to identify emerging opportunities.

Project Delivery Coordination

- Collaborate closely with technical, project management, environmental, and engineering teams.
- Ensure successful delivery of projects in accordance with client expectations.
- Facilitate communication between clients and internal delivery teams.
- Track project performance, milestones, and customer satisfaction.

Stakeholder Engagement

- Build trusted partnerships with internal and external stakeholders.
- Support senior leadership in account planning and strategic decision-making.
- Lead client meetings, business reviews, and solution workshops.

Customer Success





- Proactively address client concerns and escalations.
- Ensure consistently high levels of client satisfaction and retention.
- Gather feedback and recommend improvements to strengthen service delivery.

Qualifications

Minimum Requirements

- Bachelor's degree in Engineering, Environmental Sciences, Business Administration, or related field.
- 4+ years of experience in Key Account Management, Client Services, Consulting Sales, Business Development, or Strategic Account Management.
- Demonstrated experience managing enterprise or strategic client relationships.
- Strong negotiation, presentation, and stakeholder management skills.
- Excellent communication and relationship-building abilities

Additional Information

Preferred Qualifications

- MBA in Marketing, Operations, or Business Management.
- Experience in EHS Consulting, Environmental Services, Sustainability, Infrastructure, Engineering, or Risk Management sectors.
- Knowledge of CRM platforms such as Salesforce.
- Experience working in a matrix organization and cross-functional workplace.

Key Competencies

- Strategic Account Management
- Client Relationship Management
- Stakeholder Engagement
- Business Development
- Commercial Acumen
- Project Coordination
- Cross-Functional Collaboration
- Solution Selling
- Revenue Growth Management
- Customer Success Retention

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously.

To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

📌 Key Account Manager-Environment (Gurugram)
🏢 Aecom
📍 Gurugram