Job DescriptionWe are seeking a highly skilled Google CCAI Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred
Roles Responsibilities
- Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).

- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.

- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.

- Develop reusable conversation components and enterprise chatbot frameworks.
Required Technical Skills




Google CCAI Technologies

- Google Contact Center AI (CCAI)

- Dialogflow CX

- Conversational AI

- Virtual Agent Development

- Contact Center Automation
Technical RequirementPreferred Migration Experience
Candidates with experience in any of the following will be strongly preferred:

- Genesys to Google CCAI migration

- NICE CXone to Google CCAI migration

- Amazon Connect to Google CCAI migration

- Legacy IVR modernization programs

- Dialogflow ES to CX migration

- Traditional chatbot to Generative AI bot transformation

- Knowledge base migration and conversational redesign initiatives

- Contact center cloud migration programs
Educational RequirementBachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->AI-Agentic AI->Google Cloud - Contact Center AI->GDF (Google dialog flow),Technology->Communication->IVR/CCT
Service LineEngineering Services

📌 Google CCAI Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru