We are seeking an experienced NICE CXone / Avaya IVR Developer with solid expertise in building, optimizing, and maintaining IVR workflows using NICE CXone and Avaya platforms. The ideal candidate will have hands-on experience in NICE CXone Studio scripting, REST APIs, and exposure to digital channels.
Responsibilities
- Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
- Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
- Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
- Troubleshoot and resolve IVR, routing, or call flow issues proactively.
- Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
- Provide documentation, version control, and technical support for all IVR-related deployments.
- Ensure solutions adhere to best practices related to performance, security, and compliance.
Educational Requirement
- Master of Engineering
- Master of Science
- Master of Technology
- Bachelor of Science
- Bachelor of Engineering
- Bachelor of Technology