Job DescriptionAI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
Roles ResponsibilitiesKey Responsibilities

- Architect and develop AI-driven IVR and conversational systems using Python

- Build NLP models for text classification and clustering to support intent detection and call routing

- Perform data analysis using SQL

- Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases

- Lead development of agentic AI workflows for multi-step customer interactions

- Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management

- Partner with IVR platform, speech engineering, and product teams

- Mentor offshore and junior AI engineers
Technical Requirement9+ years of experience in AI / ML

- Very strong proficiency in Python

- Proven expertise in NLP, including:
o Text classification
o Clustering

- Strong experience in data analysis using SQL

- Hands-on experience with LLMs:
o Prompt engineering
o Evaluation frameworks




o Retrieval-Augmented Generation (RAG)
Valuable to Have

- Experience with Agentic AI and multi-agent orchestration

- Experience with LLMOps / MLOps in production environments

- Cloud Experience
Libraries Tools

- Python / ML: NumPy, Pandas, Scikit-learn, XGBoost

- NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers

- LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK

- Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI

- Data SQL: Oracle, MySQL, SQLAlchemy

- Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
LLMOps / MLOps (Good to Have): MLflow, Weights Biases, BentoML, Airflow
Educational RequirementMaster Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->OpenSystem->Python - OpenSystem->Python,Technology->AI-Agentic AI->Agent Engineering,Technology->AI-AI Hyperscalers->Azure Agentic AI Services->Azure NLP,Technology->Database->SQL tuning
Service LineEngineering Services

📌 AI Engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru