Core Responsibilities

1. Sales Performance

- Achieve daily, weekly, and monthly sales targets.
- Upsell and cross-sell products based on customer preferences (e.g., suggest matching trousers, belts, or shoes).
- Maintain conversion rates every walk-in must be engaged.

2. Customer Experience

- Greet customers promptly and maintain a professional, confident demeanor.
- Understand customer needs, provide accurate product recommendations, and ensure size/fit assistance.
- Handle customer complaints or returns politely and escalate issues to the Store Manager when needed.

3. Product Knowledge

- Know every collection fabric types, fits, price points, and styling suggestions.
- Keep up to date with current arrivals, promotions, and seasonal trends.
- Educate customers on brand differentiators (quality, craftsmanship, value).

4. Visual Merchandising & Store Presentation

- Maintain product displays, mannequin styling,



and section cleanliness as per brand guidelines.
- Ensure all merchandise is folded, tagged, and arranged by category, size, and color.
- Report low stock or damaged items immediately.

5. Billing & Inventory Support

- Handle POS transactions accurately and efficiently.
- Support stock counting, tagging, and daily reconciliation activities.
- Assist with unpacking and displaying new inventory.

6. Team & Communication

- Coordinate with the store manager and colleagues to ensure seamless operations.
- Share customer feedback and sales insights regularly.
- Participate in daily briefings, training, and target reviews.

7. Brand Image & Discipline

- Maintain grooming standards and dress code consistently.
- Follow attendance, punctuality, and operational SOPs strictly.

📌 Retail Sales Executive (Panvel)
🏢 Vestrnera Fashion
📍 Panvel