- Key ResponsibilitiesHandle inbound and outbound calls from patients regarding blood tests and diagnostic services.
- Book appointments for blood tests, health check-ups, and other diagnostic investigations.
- Coordinate home sample collection appointments based on patient preferences and service availability.
- Provide patients with accurate information regarding test preparation, fasting requirements, appointment timings, and booking procedures, following approved guidelines.
- Verify patient details, including name, contact number, address, and prescribed tests, before confirming appointments.
- Schedule, reschedule, and cancel appointments as required.
- Coordinate with phlebotomists, logistics teams, diagnostic centres, and internal operations teams to ensure timely sample collection.




- Follow up with patients to confirm appointments and address scheduling-related queries.
- Handle patient queries, complaints, and service-related concerns professionally.
- Maintain accurate patient records, booking details, and call dispositions in the designated system or CRM.
- Ensure timely follow-ups for missed appointments, pending bookings, and rescheduled visits.
- Maintain patient confidentiality and handle personal and medical information responsibly.
- Achieve daily calling, appointment booking, customer satisfaction, and quality targets.

📌 Customer Support Executive (Mumbai)
🏢 MedDirect Services
📍 Mumbai