Job DescriptionWe are seeking an experienced Amazon Connect Developer with solid expertise in designing and implementing IVR and contact center solutions on AWS. The candidate will be responsible for developing scalable, customer-centric voice and chat workflows using Amazon Connect, AWS services, and integration frameworks.
Roles ResponsibilitiesImplement API-based integrations using API Gateway for external system connectivity
- Enable dynamic routing and personalization using customer data and backend systems
Technical RequirementQueue and routing configuration
Technical Skills
- AWS Services:
o Amazon Connect
o AWS Lambda
o DynamoDB
o S3
o API Gateway
o IAM
- Conversational AI: Amazon Lex
- Integration: REST APIs, CTI integrations with CRM tools
- Scripting/Programming: Basic knowledge of Python (preferred)
- Exposure to CloudFront, Cognito is an added advantage
Educational RequirementMaster Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->OpenSystem->Python - OpenSystem->Python,Technology->Communication->IVR/CCT
Service LineEngineering Services