Role & responsibilities :

- Lead the architecture, design, and implementation of ServiceNow solutions across the organization.
- Define platform strategy, governance, best practices, and technical standards.
- Design and implement ServiceNow modules, workflows, and enterprise integrations.
- Drive CMDB strategy, data modeling, Discovery, Service Mapping, and data governance initiatives.
- Design and enhance Service Catalog offerings, automated workflows, and self-service capabilities.
- Develop and optimize Virtual Agent solutions to improve user experience and reduce operational overhead.
- Integrate ServiceNow with third-party applications using REST, SOAP, MID Server, and Integration Hub.
- Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
- Provide architectural guidance and mentorship to development and administration teams.
- Ensure platform performance, security, scalability, and compliance with ServiceNow best practices.
- Support upgrade planning, platform modernization, and continuous improvement initiatives.

Preferred candidate profile :

- Lead the architecture, design, and implementation of ServiceNow solutions across the organization.
- Define platform strategy, governance, best practices, and technical standards.
- Design and implement ServiceNow modules, workflows, and enterprise integrations.




- Drive CMDB strategy, data modeling, Discovery, Service Mapping, and data governance initiatives.
- Design and enhance Service Catalog offerings, automated workflows, and self-service capabilities.
- Develop and optimize Virtual Agent solutions to improve user experience and reduce operational overhead.
- Integrate ServiceNow with third-party applications using REST, SOAP, MID Server, and Integration Hub.
- Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
- Provide architectural guidance and mentorship to development and administration teams.
- Ensure platform performance, security, scalability, and compliance with ServiceNow best practices.
- Support upgrade planning, platform modernization, and continuous improvement initiatives.
- Strong expertise in ITSM Modules (Incident, Problem, Change, Request, Knowledge Management).
- Hands-on experience with CMDB, Discovery, Service Mapping, and Asset Management.
- Strong experience in Service Catalog design and implementation.
- Expertise in ServiceNow Integrations using REST, SOAP, MID Server, Integration Hub, and APIs.
- Hands-on experience with Virtual Agent development and conversational workflows.
- Robust understanding of ServiceNow platform architecture and scripting.

📌 Servicenow Architect (Bengaluru)
🏢 Quess IT Solutions
📍 Bengaluru