Manage and support the Service Desk operations using Jira Service Desk. Administer and maintain Windows Server environments ensuring system availability security and performance. Collaborate with crossfunctional teams to streamline service delivery and improve customer satisfaction. Monitor and maintain service level agreements SLAs and key performance indicators KPIs for the service desk. Utilize Jira Service Desk for tracking reporting and managing tickets and workflows. Ensure compliance with organizational policies and best practices in service desk management and Windows Server administration.
Responsibilities
- Manage and support the Service Desk operations ensuring timely resolution of incidents and service requests using Jira Service Desk
- Administer and maintain Windows Server environments ensuring system availability security and performance
- Collaborate with crossfunctional teams to streamline service delivery and improve customer satisfaction
- Monitor and maintain service level agreements SLAs and key performance indicators KPIs for the service desk
- Utilize Jira Service Desk for tracking reporting and managing tickets and workflows
- Ensure compliance with organizational policies and best practices in service desk management and Windows Server administration
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Service Desk - Thai / English Professional (Hubballi)
🏢 Envision Technology Solutions
📍 Hubballi
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