Job Summary

The Associate Renewals Manager owns a book of customer renewals end-to-end, following established playbooks to retain and grow revenue while building the skills to take on more complex accounts over time.

Role Overview

Reports to: Manager, Renewals

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

Responsibilities

- Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
- Have real, consultative conversations with customers throughout the renewal cycle to understand how theyre actually using the product and where theyre headed next.
- Identify and surface expansion opportunities - additional seats, tiers, or modules - that come out of those conversations.
- Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they arent yet using.
- Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
- Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
- Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.




- Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
- Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLabs communication framework.
- Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
- Prioritize tasks with guidance from more senior team members to drive quality, timely results.
- Contribute to team goals by working collaboratively with peer RMs.

Requirements

- Can execute basic renewal processes independently (basic knots) and has been introduced to more advanced scenarios (complex knots) such as multi-year deals, upsell-attached renewals, or non-standard terms.
- Developing understanding of GitLab's way of working, values, and high-performance culture.
- Awareness of GitLab's work from home best practices.
- Growth mindset and sense of ownership - proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
- Solid attention to detail and organizational skills; comfortable managing many renewals at once.
- Clear written and verbal communication skills.
- Ability to follow defined processes and frameworks while flagging exceptions appropriately.
- Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
- Full working rights in India, based in India
- Able to work ANZ and Asia timezones

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Renewals Manager, India
🏢 Gitlab
📍 India