Key Responsibilities

- Support the sales team in preparing quotations, proposals, tenders, and commercial documentation.
- Receive, process, and monitor customer orders accurately and ensure timely execution.
- Coordinate with customers and internal departments regarding order status, production schedules, dispatch, and deliveries.
- Provide timely updates to customers and management on pending and ongoing orders.
- Handle customer inquiries, complaints, service requests, and order-related issues professionally.
- Maintain strong relationships with existing customers and ensure a high level of customer satisfaction.
- Follow up on enquiries, quotations, pending orders, deliveries, and customer requirements.
- Prepare and maintain sales orders, invoices, customer records, and related documentation.
- Coordinate with Accounts for payment follow-ups, outstanding balances, and collection status.
- Prepare daily, weekly, and monthly sales MIS reports, order status reports, and sales performance reports.
- Maintain accurate customer databases and sales records using ERP/CRM systems.
- Coordinate with Production Planning and Stores to ensure material availability and timely order fulfilment.
- Work closely with Dispatch and Logistics teams to ensure deliveries are completed as per customer commitments.
- Identify and promptly resolve order processing, delivery, documentation, and customer coordination issues.




- Support the sales team in achieving business targets through effective follow-up and coordination.

Qualification & Experience

- Bachelors degree in Commerce, Business Administration, Marketing, or a related field.
- MBA/PGDM in Marketing, Sales, or Business Management will be an added advantage.
- 2 years+ of experience in Sales Coordination, Sales Support, Customer Service, or Order Management.
- Experience in manufacturing, engineering, metal, foundry, automotive components, or industrial products is preferred.
- Working knowledge of ERP/CRM systems, MS Excel, and MS Office.

Key Skills

- Sales & Order Coordination
- Customer Relationship Management
- Order Processing & Tracking
- Customer Communication & Follow-up
- ERP/CRM Software
- MS Excel & MS Office
- Internal Department Coordination
- Problem Solving & Time Management
- Strong Communication & Interpersonal Skills

Key Performance Indicators (KPIs)

- On-time order fulfilment and delivery coordination.
- Reduction in order processing and documentation errors.
- Effectiveness of enquiry and quotation follow-ups.
- Accuracy and timeliness of sales MIS.
- Payment and collection follow-up effectiveness.

Reporting & Coordination

Reports To: Sales Manager / Head of Sales

Coordinates With: Customers, Sales, Production, Planning, Stores, Dispatch, Accounts, Logistics, and Marketing teams.

Compensation: Market-competitive salary and benefits based on qualifications, relevant experience, and company standards.

📌 Walk-in || Sales Coordinator (Nashik)
🏢 Nasik Metaldust
📍 Nashik