Role Overview:
Responsible for the overall operations, team management, customer experience, sales performance, and profitability of the store while ensuring adherence to Third Wave Coffee standards.

Key Responsibilities:

- Manage day-to-day store operations and ensure smooth functioning of the caf.
- Drive sales, revenue, and profitability through effective store management and business initiatives.
- Lead, coach, and motivate the store team, including Shift Managers, Buddy Trainers, and Baristas.
- Ensure excellent customer experience and resolve customer concerns effectively.
- Maintain product quality, coffee standards, hygiene, and food safety as per company guidelines.
- Manage inventory, stock availability, wastage, and daily operational controls.
- Monitor and maintain store SOPs, compliance, and audit standards.
- Prepare and track daily/weekly/monthly store performance and take corrective actions where required.
- Manage staff scheduling,



attendance, productivity, and manpower requirements.
- Support hiring, onboarding, training, and development of store employees.
- Ensure proper handling of cash, billing, and store-level financial controls.
- Coordinate with HR, Operations, L&D;, Supply Chain, and other support teams for smooth store operations.
- Drive local store initiatives and customer engagement activities to improve sales and footfall.
- Ensure the store is clean, secure, well-maintained, and brand-compliant at all times.
- Identify operational gaps and implement continuous improvement initiatives.

Key KPIs:
Sales & Revenue | Store Profitability | Customer Experience | Team Productivity | Attrition | Inventory & Wastage | Audit Compliance | Store Operations

📌 Restaurant Manager (Bengaluru)
🏢 Third Wave Coffee
📍 Bengaluru