Role & responsibilities

- Provide technical support and after-sales service for agricultural implements and farm machinery.
- Attend and resolve customer and dealer technical complaints within defined timelines.
- Conduct field visits for product inspection, troubleshooting, diagnosis, and repair.
- Support dealers/service partners in resolving technical and product-related issues.
- Identify product failures, recurring complaints, and technical problems and recommend corrective actions.
- Provide technical guidance regarding installation, operation, maintenance, and servicing of implements.
- Prepare and maintain service reports, complaint reports, field visit reports, warranty claims, and technical feedback.
- Monitor warranty-related complaints and ensure proper documentation and closure.




- Support dealers in maintaining adequate service tools, spare parts, and technical infrastructure.
- Collect market feedback regarding product performance, competitor products, customer requirements, and recurring failures.
- Assist in current product launches and field validation/trials of agricultural implements.
- Ensure timely closure of customer complaints and maintain high levels of customer satisfaction.
- Provide feedback to the company on product improvement and design-related issues based on field observations.
- Travel extensively within the assigned territory as required for field service activities.

Preferred candidate profile

📌 Service Engineer (Bhopal)
🏢 Sonalika Agro Industries
📍 Bhopal