Role & responsibilities

- Manage complete workshop/service operations and ensure smooth daily functioning.
- Lead, supervise and motivate the service team, technicians and support staff.
- Achieve workshop targets for labour revenue, service volume, customer retention and profitability.
- Monitor workshop productivity, technician efficiency and bay utilisation.
- Ensure high-quality repairs and timely delivery of vehicles to customers.
- Handle customer complaints and ensure quick and effective resolution.
- Monitor service quality, repeat repairs and customer satisfaction.
- Ensure proper job card, estimate, billing and warranty processes.
- Monitor spare parts consumption, inventory and coordination with the parts department.
- Ensure compliance with Royal Enfield service standards, processes and SOPs.
- Analyse workshop MIS and prepare regular performance reports.
- Coordinate with the OEM/service team and implement company initiatives.
- Ensure workshop cleanliness, safety, discipline and proper equipment utilisation.
- Drive service campaigns, customer follow-ups and retention activities.

Preferred candidate profile

- Diploma / Degree in Automobile or Mechanical Engineering preferred.
- 48 years of experience in automobile service/workshop operations.




- Experience as a Service Manager / Workshop Manager / Service Advisor in a reputed automobile dealership preferred.
- Experience with Royal Enfield or other two-wheeler dealerships will be an advantage.
- Strong knowledge of workshop operations, vehicle servicing and diagnostics.
- Good understanding of service revenue, productivity, customer satisfaction and workshop KPIs.
- Strong team leadership and people-management skills.
- Good communication, customer-handling and problem-solving abilities.
- Comfortable with MS Excel and dealership/service management software.
- Should be target-oriented, disciplined and capable of independently managing workshop operations.
- Candidate must be willing to relocate/shift to Indapur, Maharashtra.

Perks and benefits

- Competitive salary based on experience and capabilities.
- Performance-based incentives.
- Opportunity to work with a growing Royal Enfield dealership group.
- Career growth and leadership opportunities.
- Exposure to multiple dealership operations and OEM processes.
- Qualified and supportive working environment.
- Training and skill-development opportunities.
- Employee benefits as per company policy.

📌 Service Manager (Indapur)
🏢 Sahyadri Auto
📍 Indapur