- Provide exceptional customer service through phone, email, or chat support to resolve customer queries and concerns.
- Process transactions accurately and efficiently while maintaining a high level of accuracy.
- Identify opportunities for upselling and cross-selling products/services to increase revenue growth.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-3 years of experience in BPO/Call Centre environment with focus on voice process (phone banking/credit card).
- Solid communication skills with excellent verbal fluency in English language.
- Ability to work rotational shifts including evenings, weekends, and holidays as per business requirements.
📌 Customer Support (Bengaluru)
🏢 ConsultBae
📍 Bengaluru
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