Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors If yes, this role is for you.
As a Manager - Site Operations at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and efficiently resolve operational challenges. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.
- Promote a positive work culture and ensure punctual delivery of high-quality service.
- Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
- Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
- Conduct food wastage analysis and implement cost-optimization initiatives.
- Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
- Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
- Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
- Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
- Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
- Manage vendor rotations and plan the operations for the assigned clients.
Qualifications:
- Graduate/Diploma in Hotel Management discipline.
- Proven 4+ years experience in food industry.
- Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
- Flexible and willing to take on any tasks to support team efforts.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Sound knowledge and experience of working with food, technology and people management
- Result-oriented and accountability
- Proven experience in managing successful teams in a similar workplace
- Excellent financial and application acumen
- Self-motivated, agile and ability to adapt to a changing environment
Message from CEO:
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.