- Experience with Dell HP laptops, HP network printers, iPhones MAC"

- Excellent technical troubleshooting skills in windows11 MacLinux.

- Ability to install hardware components peripherals on OEM laptops desktops in a business environment.

- Reviewing, resolving and closing tickets in the ServiceNow queue. - Arrange for repairs by vendors OEM and external repair facilities as necessary.

- Performing moves, adds and changes of software and hardware for all endpoints.

- Diagnose, resolve and follow through on computer malfunction.

- Installation/troubleshooting software in systems and equipment problems or malfunctions.

- Identifying causes and recommending solutions.

- Excellent technical troubleshooting skills windows11 MacLinux.

- Ability to install hardware components peripherals on OEM laptops desktops in a business environment.

- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing deploying.

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Qualifications and Experience:

- Degree or coursework in computer studies and/or information technology. - Positive telephone and interpersonal skills is a must.

- Ability to troubleshoot and resolve hardware OS problems on endpoints - Exposure to Windows OS Mac OS Linux; in depth knowledge of Windows10 11 and Microsoft Office products.





- Ability to install hardware components peripherals on OEM laptops desktops in a business environment.

- General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.

- Have an understanding of networking concepts and practice.

- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing deploying.

- Awareness of EDR solutions patching

- Experience with Dell HP desktops and laptops, HP network printers, iPhones MAC"

- Experience MS Intune O365 Skills and Attributes:

- Strong interpersonal and communication skills

- Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions

- Good timekeeping for projects and required deadlines

- Ability to multi-task - such as projects requiring opposing skills and work environments

- Ability to prioritize tasks and workload

- Clear precise attitude with methodical attention to detail

- Telephony soft skills

- Mentoring and training of co-workers at all levels of competence

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Desktop Support Engineer (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram