Job Title: Operations Manager
Department: Operations
Location: Bengaluru, Karnataka
Employment Type: Full time
Experience: 5-10 Years
Industry: Hotel
Reporting To: Senior Management / Director

Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee and manage day-to-day business operations, coordinate across departments, improve operational efficiency, and ensure timely execution of organizational activities.

The ideal candidate should have strong leadership, communication, coordination, problem-solving, and team management skills, with experience in the real estate/construction industry.

Key Responsibilities

- Manage and oversee the organization's day-to-day operational activities.
- Coordinate with various departments including Sales, CRM, Purchase, Accounts, Projects, HR and Administration to ensure smooth workflow.
- Develop and implement operational processes, SOPs, and systems to improve efficiency.
- Monitor departmental performance against KPIs, targets, timelines and budgets.
- Ensure timely completion of operational tasks and resolve process-related issues.
- Coordinate with management and department heads for effective execution of business plans.
- Monitor project and operational activities and provide regular updates to senior management.
- Identify operational gaps, bottlenecks, and areas for improvement and implement corrective actions.
- Manage and monitor team performance, productivity, attendance, and work allocation.
- Ensure effective communication and coordination between internal teams and external stakeholders.
- Prepare MIS reports, operational dashboards, performance reports and management reports.
- Monitor costs and ensure optimum utilization of company resources.
- Establish accountability and follow-up mechanisms for pending tasks and deliverables.
- Ensure compliance with company policies, procedures, and statutory requirements.
- Handle escalations and resolve operational issues within defined timelines.




- Support management in implementing new processes, systems, and business initiatives.
- Conduct regular review meetings with teams and track action points to closure.
- Maintain proper documentation and records related to operational activities.
- Drive continuous improvement initiatives to enhance productivity, customer satisfaction, and overall business performance.

Key Skills Required

- Operations Management
- Team Management & Leadership
- Cross-Functional Coordination
- Process Improvement
- KPI & Performance Management
- MIS & Reporting
- Problem Solving & Decision Making
- Planning & Execution
- Vendor/Stakeholder Management
- Excellent Communication Skills
- Strong MS Excel / Google Sheets skills
- Ability to manage multiple priorities
- Strong follow-up and execution skills

Qualification

- Bachelor's degree in Business Administration, Management, Engineering, Commerce, or a related field.
- MBA/PGDM in Operations or Management will be an added advantage.

Experience

- 510 years of relevant experience in operations management.
- Candidates with experience in Real Estate, Construction, Property Development, or related industries will be preferred.
- Should have prior experience managing teams and coordinating with multiple departments.

Preferred Candidate Profile

- Strong leadership and ownership mindset.
- Result-oriented and highly organized.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and meet deadlines.
- Strong analytical and decision-making abilities.
- Proactive in identifying problems and implementing solutions.
- Comfortable working directly with senior management.
- Should be capable of handling multiple departments and operational priorities simultaneously.

Key Performance Indicators (KPIs)

- Operational efficiency and productivity
- Timely completion of assigned activities
- Departmental KPI achievement
- Team productivity and performance
- Reduction in operational delays and errors
- Cost optimization
- Process compliance
- Closure of pending/action items
- Internal stakeholder satisfaction
- Quality and accuracy of MIS reporting

📌 Operations Manager (Bengaluru)
🏢 NR Greenwood Construction
📍 Bengaluru