Job Summary

We are looking for a skilled TEMS Lead with solid expertise in ITIL-based IT Service Management and non-production environment management. The role involves driving environment stability, supporting cloud and SaaS platforms, and ensuring seamless coordination across stakeholders.

Responsibilities

- Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management
- Oversee change and deployment activities across non-production and production environments
- Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting
- Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance
- Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking
- Enable automation for environment health checks using tools like Selenium
- Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively




- Lead and mentor teams to drive delivery excellence and continuous improvement

Technical Requirements
- Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA)
- Strong understanding of DevOps pipeline integration and SDLC/STLC processes
- Experience with orchestration tools (Plutora, Enov8, etc.)
- Proven ability to manage multiple stakeholders and lead technical teams

Additional Responsibilities
- Positive to have skills: ITIL, Non-Prod Env support + APM tools like Splunk, AppD, Dynatrace
- Location: Bangalore, Pune, Hyderabad, Chennai, TVM, Indore, Nagpur, MLR, MYS, Noida, Bhubaneswar, Kolkata, Coimbatore, Hubli

Educational Requirement
- Bachelor of Engineering

Preferred Skills
- Foundational->Service Management->ITIL,Technology->Infrastructure Security->Security Incident and Event Management (SIEM),Technology->Infra_ToolAdministration-ITSM->ServiceNow

Service Line

Infosys Quality Engineering

📌 Test environment management Consultant (Bengaluru)
🏢 Infosys
📍 Bengaluru