Job Title: Customer Support Executive (US Shift)

Work Schedule: 5 Days Working | 2 Rotational Offs | US Shift

Job Summary

We are looking for a Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a high level of customer satisfaction. The ideal candidate should be comfortable working in US shifts and possess strong communication and problem-solving skills.

Key Responsibilities

Handle customer queries via,



and chat in a skilled manner Provide accurate information about products/services Resolve customer issues promptly and effectively Escalate complex issues to the relevant teams when necessary Maintain records of customer interactions and transactions Follow communication scripts and company guidelines Ensure customer satisfaction and maintain service quality standards

Required Skills & Qualifications

Excellent verbal and written communication skills in English Strong problem-solving and analytical abilities Ability to handle pressure and meet deadlines Basic computer knowledge and familiarity with CRM tools Willingness to work in US shifts Customer-centric mindset

Eligibility Criteria

Graduate in any discipline 03 years of experience in customer support customer service (BPO preferred) Freshers with excellent communication skills can also apply .

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